Team+Challenge


 * Scenario 2 Conflict in Cyberspace **

Gordon and Bill have clashed in a synchronous conference session and resorted to abuse and flaming over the issue; their conflict has become personal and they also bring up these issues in the group and interrupt the Connect sessions. This has started to overflow into other asynchronous interactions in the course and on their Facebook walls!???

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 * Strategies to deal with this issue **
 * **General strategies ** ||
 * * Nip this in the bud dont wait for things to escalate
 * Refer to TAFE policy where ever possible
 * Refer to the group behaviour agreements set place during orientation (MAKE SURE YOU DO THIS! and set up as a post in the forum )
 * Advise everyone that unacceptable behaviour will not be tolerated under any circumstances
 * Be specifc with your examples Detail what happened and when and what the effect on others is or may be
 * Be assertive
 * Use I statements
 * Let them know the effect the situation is having on you and your ability to do your job
 * Be prepared ||
 * **Phone contact **
 * Allow enough time to devote to the call
 * <span style="color: black; font-family: 'Verdana','sans-serif'; font-size: 13px;">Select a time and place where you will not be interrupted and that you can complete BOTH calls on the same day
 * Remain calm
 * Avoid being dragged into the specifics of the issue unless it invloves you.
 * Be prepared - the attached sample script may assist you
 * **<span style="color: black; font-family: 'Verdana','sans-serif'; font-size: 18px;">Email contact **
 * <span style="color: black; font-family: 'verdana','sans-serif'; font-size: 13px;">Send the email to both parties addressing the situation and not single individual events for feear of creating a " He said...." "well he started it" situation
 * <span style="color: black; font-family: 'verdana','sans-serif'; font-size: 13px;">Use the blind copy option to avoid sending email address (email addresses should be hiden in Moodle and FB)
 * Be prepared - the attached sample script may assist you - reread your email to ensure it is objective
 * **<span style="color: black; font-family: 'Verdana','sans-serif'; font-size: 18px;">Forum Post **
 * <span style="color: black; font-family: 'verdana','sans-serif'; font-size: 13px;">Post to whole group regarding appropriate behaviour in TAFE - and Netiquette
 * <span style="color: black; font-family: 'verdana','sans-serif'; font-size: 13px;">Refer to group rules - and agreement (see general strategies above)
 * <span style="color: black; font-family: 'verdana','sans-serif'; font-size: 13px;">Delete unsuitable comments from the Forum - and if necessary post a message that reads " this content was deemed by the Moderator to be inappropriate for the Group Forum. Messages of this kind will not be tolerated
 * Be prepared - the attached sample script may assist you - reread your post to ensure it is objective

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<span style="color: blue; font-family: 'arial','sans-serif'; font-size: 11px;">Harrassment Free Institute Video
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 24px;">Useful Links **